Privacy & Cookies

We’ll always keep your data safe and secure. Here’s why we need it and how we use it.

Protecting Your Privacy

At BROLA.EU, we are 100% committed to protecting your privacy and security. We are customers ourselves, so we totally appreciate and respect how important privacy is.

How we use your information

We use your information in a number of different ways — what we do depends on the information.

Your Personal Details, such as your name, address, email address, phone number and IP address are used to deliver purchases and provide you the support if needed. We also send e-mails with the order updates.

Your payment information

Here at BROLA.EU we do not store any credit card information or payment details. If you are using the bank transfer payment method, your payment details will be stored by the bank history. We are manually processing such transactions and only changing the status of your order once paid.

Your contact history with us

What you’ve said to us — for example, by email, on Social Media, or in private messages. If you contact us by phone we may record calls too.

We store this information to provide customer service and support as well as to improve the services we provide to you.

Purchase history

What you’ve bought in the past along with the delivery address filled in the order form.

Sharing your information

We are only sharing delivery information with our delivery providers, such as OMNIVA SIA Reģ.nr.: 40103527192.

We are not sharing any of your personal information with any other third parties and other companies, except the one mentioned above.

Marketing messages

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

How to stop marketing messages from BROLA.EU

Emails: You can click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the unsubscribe page and you will be immediately unsubscribed from all marketing emails.

Keeping your information

We’ll hold on to your information for as long as you continue to be an BROLA.EU customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

We have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

Your rights

You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through unsubscribe link
  • The right to withdraw consent for any consent-based processing at any time
  • The right to ask us to explain any computer-system decision about you
  • The right to complain to your data protection regulator — in Latvia

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.


What are cookies?

Cookies are data files which can hold small amounts of information and they are stored on your device (computer, smartphone, etc) when you first visit a website. We use cookies when you visit our site, but you can choose to not allow some types of cookies.

We use cookies for:

  • essential operations, like site navigation (Necessary cookies)
  • analyzing visitor numbers and behaviors, such as what pages are frequently visited

Necessary Cookies

These cookies are essential for this site to work properly and they allow you to navigate the site and use our features, such as ‘Add to Cart’. We only store one necessary cookie named brola_session to store the secure session identifier and we do not store any content of the cart or your personal information in cookies.

Cookies for analytics

Statistical cookies allow us to count the number and sources of visits so that we can measure and improve the performance of our website. They help us understand which pages are the most popular and least used, and how visitors navigate our site. If you refuse the use of these cookies, your visit will not be included in our statistics, but at the same time it will not limit your activities on our website.

We use Google Analytics which sets its own cookies named ga_.

How to contact us

We always want to hear from our customers, especially if you feel we could do something better.

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact us and we will be happy to answer any questions you may have.

You can contact our team by dropping us a line at or else through Contact form via the BROLA.EU website.

Or if you’d like to, you can write to us at:

Reg.n.: 40203493070
VAT.n.: LV40203493070
Saules Iela 41-6
Latvia, LV-5401

We are using cookies. Some of them are mandatory, but you can decide about the others.